FAQ

1. Why choose Teamgee Electric Skateboard?

- Teamgee Skateboard is a light weight, nice shape, solid built electric skateboard. We features a hidden battery design, it just looks like a regular skateboard.

- Teamgee Skateboard is a great last mile commute tool, a leisure city cruiser. 

 

2. How do I cancel my order?

You may email us before we ship the order(tracking provided). Then we can process a refund. But once the order shipped, we cannot call back the shipment, that's why we cannot cancel the order. Normally we will process the order within 3 business days.

 

3. What countries does Teamgee serves for free shipping? And how long for the shipping?

All our shipping for skateboard will be door to door service with local UPS or Fedex delivery company. Tracking is included.

For most countries in Europe: 5-8 business days after tracking showed up. (Include Netherlands, Belgium, Luxembourg, Germany, United Kingdom, Denmark, France, Italy, Spain, Austria, Finland, Northern Ireland, Ireland, Portugal, Sweden, Czech Republic, Poland, Bulgaria, Estonia, Greece, Hungary, Lithuania, Latvia, Romania, Slovenia , Slovakia, Croatia)

USA: 5-8 business days after tracking showed up.

Malaysia, Taiwan, Singapore, Thailand, South Korea: 3-5 business days after tracking showed up.

Canada: 5-8 business days after tracking showed up.

Australia: 5-6 business days after tracking showed up.

Philippines: 5 business days after tracking showed up.

HongKong Macau: 2 business days after tracking showed up.

Vietnam, Cambodia: 7 business days after tracking showed up.

The UAE: 5 business days after tracking showed up.

South Africa: 10 business days after tracking showed up. With extra charge $32.

Russia: 10-12 days. (Only to Moscow, and you may need to pay local shipping for addresses outside of Moscow.)

If your country not list above, please email us before place the order. 

For accessories, we will simply ship it free worldwide to all countries via post office service. The delivery will takes around 14 days.

 

4. How are customs and import tax/duties handled?

Because Teamgee normally sends products from Hong Kong (a free port), there is no sales tax or duties imposed by the Hong Kong government. Customers do not have to pay any sales tax or export duties when they purchase from Teamgee.

Statistically, well less than 1% of all orders have ever got opened by the Customs in customers' home countries. But due to our package is extra big(Skateboard) If a package were to be checked by the customs office of the customer's country, customers have to cover for import duties, tariffs, and taxes. 

Although the chance of packages assessed by the customs is small, Teamgee encourages customers to check with their local customs office for potential import taxes, duties, and tariffs, prior to placing an order. In addition, some products may require special licenses or permits to import. Teamgee is not responsible for products confiscated by the customs in customers' countries.

 

5. How to Keep Teamgee Battery in the Best Condition?

Please note the battery cannot be over-discharged. When the power is lower than 25% or when you hear the low-power alarm, please charge the battery as soon as possible. Excessively discharge will shorten the use of the battery lifetime, a more serious failure that can directly result in battery damage and failure to recharge.

When the Teamgee skateboard is not used for a long time, make sure to keep it in a cool and dry place, (and make sure the place could match the beauty of our board.) and charge it for every 20 days, up to 80% full is fine.

Please avoid storing it under high temperature, high humidity or corrosive gas. 

-----Latest update on May 17, 2018----- 

6. How to Contact Teamgee?